At Webspace Info Solution, we are committed to delivering high-quality services in website designing, software development, and other IT solutions. We understand that, at times, situations may arise where you may request a refund for the services we have provided. This Refund Policy outlines the circumstances under which we offer refunds and how we process them.
1. Refund Eligibility
Refunds will be considered under the following conditions:
- Service Not Delivered: If we fail to deliver the service as per the agreed contract or timeline, you are eligible for a refund.
- Dissatisfaction with Work (before completion): If you are dissatisfied with the progress of work and notify us within [7] days of starting the project, we may issue a refund based on the work completed.
- Service Cancellation (Before Work Begins): If you decide to cancel the service before we begin the work, a full refund of any payments made will be issued.
2. Refunds Will Not Be Issued Under the Following Conditions
- Dissatisfaction with Final Deliverables: Once the final product or service has been delivered and accepted by you, refunds will not be provided.
- Failure to Provide Necessary Information: If you fail to provide necessary content, information, or resources required for the completion of the project, and delays occur due to this, refunds will not be provided.
- Non-payment: If payment for services has not been made as per the agreed-upon contract terms, no refund will be issued.
3. Process of Requesting a Refund
If you believe you are eligible for a refund, please follow the steps below:
- Contact us by email at contact@webspaceinfosolution.com or call us at 8000105502 within [7] days of the issue arising.
- Provide detailed information regarding your refund request, including the reason for your dissatisfaction and any relevant supporting documentation or communications.
- We will review your refund request and, if applicable, process the refund within [7] business days. Please note that refunds are typically issued in the same method as the original payment.
4. Refund Timeframe
Refunds will be processed within [7] business days after approval. The time it takes for the refund to be reflected in your account will depend on the payment method and the bank involved.
5. Contact Information
If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us at:
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
Make sure you review the details and adjust them to align with your company's policies.